American Express Membership Rewards Points Not Showing Up: What To Do


American Express Membership Rewards is a popular loyalty program that offers cardholders the opportunity to earn points for their spending. However, there might be instances where your American Express Membership Rewards points are not showing up as expected. In this article, we’ll explore the possible reasons behind this issue and provide steps to address it.

Understanding American Express Membership Rewards

The Benefits of Membership

The American Express Membership Rewards program allows cardholders to earn points on eligible purchases made with their American Express cards.

Versatility of Points

Membership Rewards points can be redeemed for a wide range of options, including travel, merchandise, gift cards, and statement credits.

Reasons for Points Not Showing Up

Time Frame

After making a qualifying purchase, it’s important to allow some time for the points to be processed and reflected in your account.

Account Synchronization

Points may not show up if there is a delay in the synchronization of your account. This can occur due to technical glitches or maintenance.

Eligibility Criteria

Certain purchases may not be eligible for earning points. Review the terms and conditions of the Membership Rewards program to ensure your purchases qualify.

Card Activation

If you recently acquired an American Express card, make sure it’s activated. Points may not appear until the card is fully activated.

Billing Cycle

Points are often credited at the end of a billing cycle. If you’ve purchased at the end of your billing cycle, the points might not show up immediately.

Steps to Resolve the Issue

Check Recent Purchases

Review your recent purchases to ensure they are eligible for earning Membership Rewards points.

Allow Time

If you’ve made qualifying purchases, give the system some time to process and credit the points to your account.

Contact Customer Support

If the points still don’t appear after a reasonable period, contact American Express customer support for assistance.

Verify Account Information

Ensure that your account information, including your card number and account details, is accurately entered into your online account.

Review Terms and Conditions

Familiarize yourself with the terms and conditions of the Membership Rewards program to confirm that your purchases meet the eligibility criteria.


  1. How long does it take for Membership Rewards points to show up?
    The time frame can vary, but it’s advisable to allow a few days for points to be processed and reflected in your account.
  2. Can I earn points on all types of purchases?
    Not all purchases may be eligible for earning Membership Rewards points. Some exclusions apply.
  3. What should I do if my points still don’t show up after waiting?
    Contact American Express customer support to inquire about the status of your points and resolve the issue.
  4. Can I retroactively earn points for a purchase that didn’t initially earn any?
    In most cases, points are earned based on eligible purchases made during the specified period. Retroactive adjustments may not be possible.
  5. Are there any technical requirements for points to show up in my account?
    Ensuring that your American Express card is activated and that your account details are accurate is important for points to show up properly.


American Express Membership Rewards points not showing up can be a temporary inconvenience. By understanding the possible reasons and following the steps to resolve the issue, you can ensure that your earned points are accurately reflected in your account. Remember to review your recent purchases, allow time for processing, and contact customer support if needed.